Privacy Policy

Last updated: January 1, 2024

1. Overview

CoOrder ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our CoOrder restaurant management service ("Service").

2. Information We Collect

We collect information you provide directly to us:

  • **Account Information**: Name, email address, password, and contact details
  • **Restaurant Information**: Restaurant name, address, phone number, and business details
  • **Payment Information**: Billing details and payment information (processed securely)
  • **Content**: Menu information, dish descriptions, images, and other restaurant data

We also collect information automatically:

  • **Usage Data**: How you interact with our Service
  • **Device Information**: IP address, browser type, operating system
  • **Location Data**: General location information based on IP address
  • **Cookies and Tracking Data**: As described in the Cookies section below

3. How We Use Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process transactions and send related notices
  • Send technical notices, updates, and security alerts
  • Provide customer support and respond to your requests
  • Analyze usage to improve our Service
  • Personalize your user experience
  • Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

  • **Service Providers**: With trusted contractors who provide services on our behalf
  • **Legal Requirements**: When required by law or to protect our rights
  • **Business Transactions**: In the event of a merger, acquisition, or asset sale
  • **Consent**: With your explicit consent for specific purposes

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular access controls and system monitoring
  • Employee training on security practices
  • Regular security assessments

6. Data Retention

We retain your personal information only for as long as necessary to provide the Service and comply with legal obligations. When information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • **Access**: Request a copy of the personal information we hold about you
  • **Rectification**: Request that we correct inaccurate information
  • **Erasure**: Request that we delete your personal information
  • **Restriction**: Request that we restrict processing of your information
  • **Portability**: Request transfer of your data to another organization
  • **Objection**: Object to our processing of your personal information

To exercise these rights, please contact us using the contact information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. Cookies are small files stored on your device. You can control cookies through your browser settings.

9. International Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.

10. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personally identifiable information from children under 13.

11. Changes to this Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@coorder.com

Address: Tokyo, Japan

Phone: 080-9344-7200

Data Protection Officer: dpo@coorder.com